Business Services
Business Services (BSD) is composed of all the administrative programs that support District operations and services provided to customers.
Service Levels
Service Levels
Actual |
Target |
Results |
Business Services percentage of operating budget
| FY 2022 |
Number of local service accounts served
| FY 2022 |
Number of regional service accounts served
| FY 2022 |
Number of board items
| FY 2022 |
Number of employees supported
| FY 2022 |
Write off uncollectable rates and fees
| FY 2022 |
Number of financial audit findings
| FY 2022 |
Estimated population
| FY 2022 |
Estimated number of households
| FY 2022 |
Median household income
| FY 2022 |
Residential & commercial rate revenue
| FY 2022 |
Industrial rate revenue
| FY 2022 |
Effectiveness & Efficiency Measures
Effectiveness & Efficiency Measures
Actual |
Target |
Results |
Office of CEOÂ percentage FTE of District
| FY 2022 |
Office of CEO percentage budget of CWS operating
| FY 2022 |
Legal services percentage FTE of District
| FY 2022 |
Legal services percentage budget of CWS operating
| FY 2022 |
Government Affairs percentage FTE of District
| FY 2022 |
Government Affairs percentage budget of CWS operating
| FY 2022 |
Communications & community engagement percentage FTE of District
| FY 2022 |
Communications & community engagement percentage budget of CWS operating
| FY 2022 |
Human Resources percentage FTE of District
| FY 2022 |
Human Resources percentage budget of CWS operating
| FY 2022 |
Risk & insurance management percentage FTE of District
| FY 2022 |
Risk & insurance management percentage budget of CWS operating
| FY 2022 |
Strategy Development & Enterprise Performance Systems percentage FTE of District
| FY 2022 |
Strategy Development & Enterprise Performance Systems percentage budget of CWS operating
| FY 2022 |
Digital Solutions percentage FTE of District
| FY 2022 |
Digital Solutions percentage budget of CWS operating
| FY 2022 |
Finance & accounting percentage FTE of District
| FY 2022 |
Finance & accounting percentage budget of CWS operating
| FY 2022 |
Research & Innovation percentage FTE of District
| FY 2022 |
Research & Innovation percentage budget of CWS operating
| FY 2022 |
Customer awareness & satisfaction biannual survey
| FY 2022 |
Board initiatives met
| FY 2022 |
Sanitary sewer rate as a % of comparator average
| FY 2022 |
Storm sewer rate as a % of comparator average
| FY 2022 |
Sanitary sewer rate as a ranking among comparators
| FY 2022 |
Storm sewer rate as a ranking among comparators
| FY 2022 |
Legal defense cost
| FY 2022 |
Claims paid
| FY 2022 |
Bid protests (percentage of bids)
| FY 2022 |
Authorized positions filled
| FY 2022 |
Separations
| FY 2022 |
Revenue (percentage actual to budget)
| FY 2022 |
O&M expenditures (percentage actual to budget)
| FY 2022 |
Capital expenditures (percentage actual to budget)
| FY 2022 |
Debt coverage ratio
| FY 2022 |
Contact Peter Dolejs at [email protected]